Frequently Asked Questions

Order Process

How can i make a purchase on the website?

There are two methods how you can purchase an item on our website:

Paying by Payment Card

All our payments by payment cards are processed via Shopify which delivers one of the most secure payment platforms in the world. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Paying by PayPal Account

You can also pay using PayPal. When choosing a payment method, just select the PayPal option. At the next step, you simply login to your PayPal account and confirm the payment. For more insight, you may also want to read SECURE PAYMENT on our homepage.

How can i return or exchange a purchased item?

We do not accept returning items unless you received a wrong or damaged item. In case you received a wrong or damaged product, you’re welcome to return them in an unworn condition and the original packaging within 7 days of receiving them. 

Before returning your product, please e-mail us at sales@buttigo.com explaining the reasons why you want to return your purchased item. In case you received a wrong or damaged item, attaching product images will be very helpful.

  • We'll refund you 100 percent of the product price you paid
  • We will be responsible for the return postage

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Discount

How can i redeem a discount code?

You can redeem a discount code or a gift card (if you have one which is 'active') by entering its unique code at the checkout. The price will be updated accordingly before you the customer get to finalise your transaction.

Payment

Do you accept international credit cards?

We accept all major payment cards including Visa, MasterCard, Maestro, American Express, Jcb, Discover and Diners Club.

How safe is to use my credit / debit card on your site?

All our payments by payment cards are processed via Shopify which delivers one of the most secure payment platforms in the world. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read SECTION 4 - SHOPIFY in our Privacy Policy again or Shopify’s Terms of Service (https://www.shopify.com/legal/terms).

Delivery

Which countries do you ship your products?

We ship worldwide (excluding Cuba, Iran, North Korea, Syria, Sudan, India and China) and it`s FREE.

How long does it take to deliver my ordered item?

We strive to get your merchandise to you as quickly as possible. Most orders are shipped the next business day after they are placed. We ship all domestic and international orders via DHL Express. Most of the orders arrive within 3 - 5 business days.